Right of withdrawal for consumers
(A consumer is any natural person who enters into a legal transaction for purposes that are predominantly outside their trade, business or profession.)
Cancellation policy
Right of withdrawal
You have the right to withdraw from this contract within 14 days without giving any reason.
The withdrawal period is 14 days from the day,
- on which you or a third party named by you, who is not the carrier, have taken possession of the goods, provided that you have ordered one or more goods as part of a single order and these are delivered together;
- on which you or a third party named by you, who is not the carrier, have taken possession of the last goods, provided that you have ordered several goods as part of a single order and these are delivered separately;
To exercise your right of withdrawal, you must inform us (LGH24 e.K., Pflockenstraße 14a, 09376 Oelsnitz/Erzgeb., Phone no.: 037298177171, E-mail address: info@lgh24.de) by means of a clear declaration (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You may use the attached model withdrawal form, but this is not mandatory.
You can also electronically fill out and submit the model withdrawal form or another clear declaration on our website (www.m4p-lgh24.de). If you make use of this option, we will immediately send you a confirmation of receipt of such withdrawal (e.g. by e-mail).
To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.
Consequences of withdrawal
If you withdraw from this contract, we shall reimburse all payments we have received from you, including delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without undue delay and at the latest within 14 days from the day on which we receive notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment.
We may refuse repayment until we have received the goods back or until you have provided proof that you have sent back the goods, whichever is the earlier.
You must return or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you notify us of the withdrawal from this contract. The deadline is met if you send the goods before the expiry of the 14-day period.
We shall bear the costs of returning the goods.
You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Reasons for exclusion or expiry
The right of withdrawal does not apply to contracts
- for the supply of goods that are not prefabricated and for the manufacture of which an individual choice or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer;
- for the supply of goods which are liable to deteriorate rapidly or whose expiration date would be quickly exceeded;
- for the supply of alcoholic beverages, the price of which has been agreed at the time of the conclusion of the contract, but which can be delivered at the earliest 30 days after the conclusion of the contract and whose actual value depends on fluctuations in the market over which the entrepreneur has no influence;
- for the supply of newspapers, periodicals or magazines with the exception of subscription contracts.
The right of withdrawal expires prematurely in the case of contracts
- for the supply of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal was removed after delivery;
- for the supply of goods if they have been inseparably mixed with other goods after delivery due to their nature;
- for the supply of audio or video recordings or computer software in a sealed package if the seal was removed after delivery.
Model withdrawal form
(If you want to withdraw from the contract, please fill out this form and send it back.)
- To LGH24 e.K., Pflockenstr. 14a, 09376 Oelsnitz, E-mail address: info@lgh24.de :
- I/we (*) hereby withdraw from the contract concluded by me/us (*) for the purchase of the following goods (*)/
the provision of the following service (*)
- Ordered on (*)/ received on (*)
- Name of the consumer(s)
- Address of the consumer(s)
- Signature of the consumer(s) (only in case of notification on paper)
- Date
(*) Delete as appropriate.